At Digitick, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is processed, we will issue a full refund to your original payment method. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be in its original condition, unused, with all tags attached, and in the original packaging. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For items purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some processing times may vary. If you've done this and still haven't received your refund, please contact us immediately. We will investigate the matter and work with the payment processor to resolve any issues.
For payments made via PayPal, please check your PayPal account balance before contacting us, as refunds often appear there immediately. If you used a guest checkout option with PayPal, the refund may take additional time to process back to your original payment method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Digitick
Address: 3716 Ella Street, San Francisco, California
E-Mail: [email protected]
Phone: +1 (415) 652-8434
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
